First Line IT Support | Worsley
| Company: | Cranswick Country Foods |
| Location: | Greater Manchester |
| Salary: | TBC |
More details
We’re not just a factory – we’re a houmous haven, a sanctuary for taste buds everywhere! From classic chickpea to spicy jalapeno, we’re on a mission to delight customers with our delicious dips. And we need a First Line IT support person to ensure that every tub can be processed as quickly as possible!
Your role:
As our first line IT support, you’ll be the go to person for installations, maintenance and IT support. You will work in a collaborative team environment to provide support to end to end IT users.
What you’ll do:
- Provide support to end users/IT teams
- Support a varied server, desktop & infrastructure estate
- Administration of users across multiple platforms
- Action & resolve tickets within a timely manner based on SLA & priority
- Provide technical support to projects as and when required
- Managing multiple servers
- Creating reports to ensure accurate and in-depth information is provided
- Backups and step by step contingency/disaster recovery implementation.
- IT equipment purchasing as and when required also hardware installation including upgrades and repairs.
- Liaising with third party suppliers, software testing, installation, administration and issuing. Supporting all mobile devices.
- Ensure systems are patched/updated according to the groups policies
- Install & configuration of the infrastructure systems across the site
- Project based site survey and documentation
- Physical build of racks, cabinets & ensuring that they are properly installed, configured & documented e.g. servers, PC’s, un-interrupted power supplies, switches, routers, KVM etc
What you’ll bring:
- Proven experience in a similar IT support role
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Proficiency in troubleshooting hardware, software, and network issues
- Knowledge of Mac OS, Windows operating systems, and Linux
- Familiarity with help desk software such as Remedy or SCCM
- Understanding of VPN setup and configuration
- Basic knowledge of LAN/WAN networks