Technical Account Manager | Dungannon

We are currently seeking a highly motivated, career-minded individual to fulfil the role of Technical Account Manager, on a Fixed-Term Contract. Based at Dungannon, this individual will work as part of our existing commercial, technical and NPD team, managing technical liaison with key UK supermarket accounts.

The Role:

• Act as a key technical contact between Customer Technical and Dunbia Departments, managing information relating to food safety, quality and legality together with customer brand standards, technical business plans and associated projects etc.
• Manage all relevant raw material, product specifications and Quality Attribute Sheets for related products;
• Working as part of a customer facing team with commercial and NPD contacts with a view to customer account development;
• Liaison between all relevant departments within the business to ensure that customer requirements are communicated and being adhered to;
• Management and communication of relevant technical KPIs to Dunbia and the relevant customers
• Management and communication of relevant technical business plans and relevant technical projects;
• Utilisation and control of data on relevant customer information management systems, will include but not limited to shelf-life, raw material specs, relevant risk assessments and other due diligence information
• Conduct product checks and inspections and report accordingly to ensure any product produced adheres to customer specification;
• Deal with any non-conformances and work with management to initiate the appropriate corrective actions;
• Review artwork in advance of products launches to ensure that labels are complete, accurate, legal, meeting customer, technical and operational requirements;
• Liaise with NPD to assist with product presentations to customer / product development approval, production handovers and product launches;
• Maintain and update relevant retail price lists & communicate such to the business
• Participate in site Allergen Management Programme ensuring that raw materials are in line with customer, Dunbia and legal requirements together with the risk assessments and record keeping thereof;
• Collect and analyse data on relevant key performance indicators such as, customer complaints, store complaints, sales together with management of complaints reduction programme with site management and report accordingly;
• Other associated technical duties.

Applicants must as a minimum have:

• 2 years of experience working in a related customer facing technical role in the food industry / food manufacturing
• A minimum of a HND in a food science, food technology or a related discipline
• Full clean driving licence
• Demonstrable knowledge of the red meat supply chain / quality assurance and UK retailer industry essential with preference given to candidates with previous experience in dealing with major UK multiples
• Experience with HACCP, Allergen Management systems and food labelling a definite advantage
• A proven track record in dealing with the key aspects of the role as defined above.
• Excellent communication skills together with a can do attitude;
• Willingness to travel to customer meetings together with other sites and Retail stores throughout UK and Ireland;
• Strong interpersonal skills as the role will involve interfacing with major retailers and other internal and external customers;
• A high level of motivation, be career driven and self-disciplined with ability to meet strict deadlines;
• PC proficiency